Privacy Policy

Effective date: 29 August 2026

This Privacy Policy explains how LaaoDo handles your personal data when you use the platform at laaodo.com and laaodo.in.

LaaoDo is owned and operated by MEDSOF ORBIT TECHNOLOGIES PRIVATE LIMITED, the data fiduciary responsible for your personal data under the Digital Personal Data Protection Act, 2023.

Registered address: F-31, 32, First Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur, Rajasthan, 302007.

1. Your consent

When you sign up or place an order, we ask you to agree to this Privacy Policy. By doing so, you consent to the collection and use of your personal data as described here. Your consent is free, specific, and informed, and you can withdraw it at any time, as explained in Section 9.

2. The personal data we collect

We collect only what we need to run the platform:

We do not collect more than this for normal use of the platform.

3. Data we collect automatically

When you use the platform, we and our infrastructure providers automatically receive some technical data, such as your device and browser type, your approximate location, and standard log data needed to keep the service secure and working. We also use cookies and similar tools, as described in Section 5.

3A. Your device location

We use your device location for two things: to show you outlets near you, and to confirm you are at an outlet when you order dine-in.

Location is read only when you have allowed it in your browser or phone settings. Where you have already allowed it, we may begin reading it as an outlet page opens, so that a dine-in check is ready when you ask for it rather than making you wait. We stop reading it once we have what we need, or after a short period, whichever comes first.

When you place a dine-in order, the location reading used for that check is stored with the order and is visible to the outlet. When you place a delivery order, the address and pin you choose are stored with the order and shown to the outlet and to the delivery person. We do not build a history of your movements, and we do not read your location when you are not using the platform.

You can withdraw location access at any time in your browser or phone settings. Dine-in ordering will then not be offered. Everything else continues to work.

3B. Codes we send to your mobile

We send a one-time code by SMS when you sign in or create an account, when you delete your account, and, for your first few pickup or delivery orders at an outlet that prepares food to order, before the order is placed. The code goes to the mobile number on your account and to no other number.

3C. Records kept about orders that are not collected

Where a food order is not collected, the outlet may record it against the mobile number on the order. We use these records only to apply the limits described in our Terms, and they are counted over a rolling period rather than kept indefinitely.

4. Why we use your data

We use your data only for clear purposes:

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used so we can improve it. You can control cookies through your browser settings, though some features may not work without them.

5A. Bills issued by outlets

Where an outlet prepares a bill through LaaoDo, the bill carries the outlet's own details and the items on your order. Your name appears on it where you have given it. The bill is the outlet's record and its retention is a matter for the outlet and its own obligations.

6. Who we share your data with

We do not sell your personal data. We share it only as needed to run the service:

Outlets, distributors, and delivery partners receive your details for one reason: to fulfil the order in front of them. Under our Terms of Service they must not use your details for marketing, must not add you to any list, must not share or sell them to anyone, and must not keep contacting you once the order is finished.

They are independent businesses and are each responsible for how they handle your details once they receive them. If you believe an outlet or a delivery partner has misused your information, contact our Grievance Officer using the details below. We can remove an outlet or a delivery partner from LaaoDo, and we do so where misuse is established. We cannot recover information that has already been passed on by somebody else.

7. How we keep your data safe

We use reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. No system is perfectly secure, but we work to keep your data safe and to limit who can access it.

8. How long we keep your data

We keep your account and order data for as long as your account stays active and you continue to use LaaoDo, because this lets us provide the service, show your order history, and support you.

We may keep certain records for longer where the law requires it, for example to meet tax, accounting, or dispute-resolution duties. When that period ends, or when you ask us to delete your data, we delete or anonymise it, unless we are required by law to keep it.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

To use any of these rights, contact our Grievance Officer. We will respond within the time the law allows.

10. Children

LaaoDo is meant for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date.

12. Grievance Officer and contact

For any privacy question, request, or complaint, contact our Grievance Officer:

Name: Himanshu Cheeta Email: contact@laaodo.com Address: F-31, 32, First Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur, Rajasthan, 302007.

We acknowledge every request within 48 hours and aim to resolve it within one month.

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