Terms of Service

Effective date: 29 August 2026

These Terms of Service ("Terms") govern your use of the LaaoDo platform, available at laaodo.com and laaodo.in. By using LaaoDo, you agree to these Terms. If you do not agree, please do not use the platform.

1. Who we are

LaaoDo is owned and operated by MEDSOF ORBIT TECHNOLOGIES PRIVATE LIMITED ("LaaoDo", "we", "us", or "our").

Registered address: F-31, 32, First Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur, Rajasthan, 302007.

Contact: contact@laaodo.com.

2. What LaaoDo is, and what it is not

LaaoDo is an aggregator. We connect customers with nearby outlets across many categories, including food, grocery, and various retail and other categories. Customers place orders on the platform, and outlets receive and fulfil them.

The platform also supports wholesale ordering between businesses. A distributor is a type of outlet that operates online only, supplies other outlets rather than the public, and is not shown to customers. A signed-in outlet can browse distributors and place a wholesale order, which the distributor delivers to that outlet. In a wholesale order, the buyer is the outlet and the seller is the distributor.

LaaoDo only provides the technology that links the two sides. We are not a seller, a restaurant, a shop, a delivery service, or a payment service. To be clear, we do not:

Every order, whether placed by a customer or by an outlet buying wholesale, is a direct dealing between the buyer and the outlet or distributor that fulfils it. We are not a party to that dealing.

3. Eligibility

You must be at least 18 years old to use LaaoDo. By using the platform, you confirm that you meet this requirement.

4. How an order works

  1. The customer places an order on the platform.
  2. The outlet receives the order.
  3. The outlet prepares the order.
  4. The customer collects the order by dine-in or pickup, or the outlet delivers it.

An outlet can also place a wholesale order with a distributor. The distributor receives the order and delivers it to the ordering outlet. As with any order, LaaoDo's role ends at passing the order from the buyer to the seller. Everything after that is handled directly between them.

4A. What the outlet and the delivery partner can see

When you place an order, we share what is needed to fulfil it. The outlet sees your name, your mobile number, the items you ordered, and your delivery address if the order is being delivered. A delivery partner assigned to your order sees your name, your mobile number, and your delivery address.

They receive this to prepare, bill, and deliver your order, and to contact you about it. They are not permitted to use it for anything else: not to market to you, not to add you to a list, not to pass it on to anyone, and not to keep contacting you once the order is finished.

The outlet and the delivery partner are independent businesses and are each responsible for how they handle your details once they receive them. If your details are misused by an outlet or a delivery partner, tell us using the details in the Grievance Officer section. We can remove an outlet or a delivery partner from LaaoDo, and we do so where misuse is established. We cannot recover information that has already been passed on by somebody else.

What we hold ourselves, and for how long, is set out in the Privacy Policy.

5. Payments

LaaoDo never handles money. Payment is made directly by the customer to the outlet, by cash or by UPI/Card. Any UPI/Card link or code shown on the platform sends the payment straight to the outlet's own account. The same applies to a wholesale order, where the outlet pays the distributor directly.

Because we do not touch the payment, we are not responsible for it. Any question about a payment, a refund, an overcharge, or a failed transaction must be settled directly between the buyer and the outlet or distributor. We can record the payment method shown to us, but we cannot confirm, reverse, or guarantee any payment.

5A. Bills and tax invoices

An outlet may use LaaoDo to prepare and print a bill for a sale. Where an outlet has entered its GST details, the bill is prepared in the format that outlet's registration requires: a tax invoice for a regular registration, a bill of supply for the composition scheme, or a plain receipt where the outlet is not registered.

The bill is the outlet's document. It carries the outlet's own name, address, GSTIN and licence numbers, and it creates the outlet's own tax liability. LaaoDo prepares the format from the details the outlet enters and the items on the order.

We do not verify a GSTIN, a business name, an address, or a tax rate against any government record. We print what the outlet enters. The outlet is responsible for the accuracy of its own tax details, for choosing the correct rate, for the correctness of every bill issued, and for its own returns and filings. If a bill is wrong, it is a matter between the outlet, its customer, and the tax authorities.

Bill numbers are issued in sequence for each outlet within a financial year. Once an outlet has issued its first bill through LaaoDo, its starting number cannot be changed, because doing so would repeat or skip a number already given to a customer.

A bill is prepared using the outlet's details as they stood when the order was completed. Editing those details later does not change a bill already issued.

5B. Operational Support

LaaoDo currently charges no Operational Support amount. Orders show an Operational Support line at zero so that the line is familiar if a charge is introduced in future. We will state any charge clearly before it is applied, and it will appear on the order before you place it.

5C. Changes an outlet may make to an open order

Until an order is completed, an outlet may set or correct the price of an item, mark an item unavailable, add an item you took at the counter, and adjust the quantity of an item on the order. Where a quantity is adjusted or an item added, the order is repriced accordingly, and the revised total is shown to you on your order screen before payment.

For a dine-in order, further orders from the same table are added to the same running bill. Where an outlet opens a table in a guest's name, another person ordering to that table must be using an account in the same name.

5D. Confirming an order

For a pickup or delivery order at an outlet that prepares food to order, we may ask you to confirm your mobile number by entering a code we send you, before the order is placed. This applies to your first few such orders and stops once you have collected them.

An outlet may also telephone you before it begins preparing your order, and may record whether it reached you.

5E. Credit (Udhaar), and what happens to it

Where an outlet gives you credit, the record of what you owe belongs to the outlet and to you together. It is not removed when either of you leaves the platform.

If you delete your LaaoDo account, any credit still outstanding stays with the outlet, and the outlet can continue to record part payments and settle it as you pay. Deleting an account does not clear a debt.

If you sign up again on the same mobile number, your outstanding dues appear in your account again, because they are matched to your number rather than to the account record.

If an outlet closes or its listing is removed, you can still see what you owe it under your dues. Settling it is then a matter between you and the outlet directly.

An outlet must record a mobile number against any credit it gives. Where that number belongs to a LaaoDo account, the entry appears in that account's dues and the account holder is notified. The account holder may object to an entry within three days of it being recorded. An objection is passed to the outlet, which is asked to contact the customer and settle the matter directly. LaaoDo records the objection and notifies the outlet; it does not adjudicate the dispute, alter the balance, or decide who is correct. An entry not objected to within three days is treated as agreed between the outlet and the customer.

5F. Cancelling an order

You may cancel an order yourself while the outlet has not yet accepted it, and also where the outlet has accepted it but has not yet priced, packed, or prepared any item on it. Once work has started on any item, the order can no longer be cancelled from your account.

You may also cancel an order that is still not completed forty eight hours after it was placed, and an order on which the outlet has marked every item unavailable, at any stage.

An outlet may decline an order it cannot fulfil, and may cancel an order it has accepted, giving a reason. Where an order is cancelled by either side, no amount is payable for it and any delivery charge on it is removed.

An order placed for collection is closed automatically if it is not collected within a reasonable period after the collection window you chose. An order the outlet does not accept is cancelled automatically after the outlet has been open for thirty minutes.

6. Delivery, pickup, and dine-in

Delivery, pickup, and dine-in are arranged and carried out by the outlet, or by the distributor in the case of a wholesale order delivered to an outlet. LaaoDo does not deliver orders and does not control delivery time, condition, or cost. Any delivery issue must be raised with the outlet or distributor.

A delivery partner is given a customer's name, mobile number, and delivery address so that the order can be delivered. That is the only reason it is given. A delivery partner must not use it for marketing, must not save it for later use, must not share or sell it to anyone, and must not contact the customer once the delivery is complete. A delivery partner who misuses customer information can be removed from LaaoDo, and remains responsible for that misuse under the law that applies to them.

6A. Dine-in and your location

Dine-in ordering is for guests seated at the outlet. To offer it, we check that your device is at the outlet, using your device location and the location the outlet has set for itself. Your device location is used for this check, is sent with a dine-in order so the outlet can see it, and is not used to track you at other times.

If you do not allow location access, or your device cannot report a location accurately enough, dine-in ordering is not offered. Pickup and delivery are unaffected.

6B. Collecting orders, and orders that are not collected

An order you place is an order the outlet prepares for you. Food is made to order and cannot be resold, so an order that is not collected is a loss the outlet bears.

Where an order at a food outlet is not collected, the outlet may record it. If orders are repeatedly not collected on the same mobile number, we may:

A pickup order at a food outlet may be closed automatically if it is not collected within a reasonable period after the time it was due.

For a first delivery order at a food outlet from a mobile number with no completed orders, we may limit the order value. This limit is removed once an order has been collected.

These measures exist to protect outlets from wasted food. They are applied to the mobile number on the account, and they do not apply to kirana, grocery or other outlets selling packaged goods.

7. How outlets are listed

To customers, outlets are shown ordered by distance from the location of the device you are using, with the nearest first. The distributor directory, which only signed-in outlets can see, is shown as a searchable list rather than by distance. In both cases, we do not accept payment to place a listing higher, and ranking is not sold.

Some outlets are shown for information only. An outlet whose main category is a cigarette, paan, or tobacco shop, and any outlet we have switched to listing-only, appears with its name, address, hours, and contact, but cannot take orders on LaaoDo.

8. Inquiries

If you cannot find what you need, you can post an inquiry describing the product you want. We share that inquiry, including the product you ask for and your mobile number, with matching outlets near you so they can respond. Inquiries are limited in number and reach only nearby outlets in the categories you choose. You can close a live inquiry at any time.

9. Ratings and reviews

Customers can rate and review outlets. Reviews must be honest and based on real experience. You must not post fake, paid, or misleading reviews, and outlets must not create or buy fake reviews or pressure customers for ratings. We may remove reviews that we reasonably believe are fake, abusive, or unlawful, and we may act against accounts that post them.

10. Your responsibilities as a user

The name and mobile number on an order are taken from your account and cannot be changed while placing it, so that an order can always be traced to the account that placed it. If you are ordering for someone else, enter their name and number as the receiver on the delivery address; those details are shown to the outlet and to the delivery person.

11. Outlet and distributor responsibilities

An outlet that uses LaaoDo to prepare bills is responsible for its own GST registration status, GSTIN, registered name and address, tax rate, and for every bill it issues. We do not check these against any record. The outlet is responsible for its own returns, filings and record keeping, and for keeping its own copies of the bills it issues.

An outlet that displays a listing while its FSSAI licence is being checked cannot accept orders until that check is complete, and its page says so.

An outlet receives a customer's name, mobile number, order, and delivery address in order to fulfil that order. That information is given for that purpose alone. An outlet must not use it for marketing, must not add the customer to any list, must not share or sell it to anyone, and must not keep contacting the customer once the order is finished. An outlet that misuses customer information can be removed from LaaoDo, and remains responsible for that misuse under the law that applies to it.

Outlets and distributors listed on LaaoDo are independent businesses. Each is responsible for:

A food outlet confirms that it holds a valid FSSAI licence or registration and that it follows the Food Safety and Standards Act, 2006 and its rules. The outlet gives us its FSSAI licence details and agrees that we show them on its public listing for all customers to see. The outlet must keep the licence valid and current. If the licence is not renewed before it expires, the outlet is put on hold and stops appearing to customers until it provides a valid licence again. Responsibility and liability for food safety rest with the outlet.

LaaoDo does not allow orders or listings for tobacco, cigarettes, paan, gutka, zarda, alcohol, vapes, e-cigarettes, hookah products, drugs, weapons, or any other item that is illegal or restricted for sale. We screen orders, menus, and inquiries for such items and refuse them. An outlet that lists or sells a prohibited item, or tries to route it through a coded or misspelt name, may be suspended or removed, in addition to any action the law allows. An outlet whose main business is cigarettes, paan, or tobacco is listed for information only and cannot take orders on LaaoDo.

12. Our role and limits of our liability

LaaoDo acts as an intermediary under the Information Technology Act, 2000 framework and as a marketplace e-commerce entity. We host listings provided by outlets and distributors and we do not verify, endorse, or guarantee any outlet, distributor, product, or food item.

For its e-commerce food activity, LaaoDo is a Food Business Operator under the Food Safety and Standards Act, 2006. We require every listed food outlet to hold a valid FSSAI licence or registration and to display its FSSAI number, which we show on its listing. We may remove a food outlet that cannot show a valid FSSAI licence or registration.

To the extent allowed by law, we are not liable for any loss, harm, or dispute arising from an outlet's or distributor's goods, food, service, delivery, pricing, or conduct, or from any payment made directly to an outlet or distributor. Nothing in these Terms limits any right you have under applicable consumer protection law.

13. Intellectual property

The LaaoDo platform, its name, design, and content, other than outlet-supplied listings, belong to MEDSOF ORBIT TECHNOLOGIES PRIVATE LIMITED. You may not copy or reuse them without our written permission.

14. Suspension and removal

We may suspend or remove any account or listing that breaks these Terms, posts unlawful content, or harms other users or the platform.

15. Grievance Officer

For complaints about content, conduct, or your use of the platform, you can contact our Grievance Officer:

Name: Himanshu Cheeta Email: contact@laaodo.com Address: F-31, 32, First Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur, Rajasthan, 302007.

We acknowledge every complaint within 48 hours and aim to resolve it within one month.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new effective date. Continued use after a change means you accept the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer protection law, the courts at Jaipur, Rajasthan shall have jurisdiction over any dispute relating to these Terms.

18. Contact

Operator: MEDSOF ORBIT TECHNOLOGIES PRIVATE LIMITED Contact: contact@laaodo.com

← Back to homepage